Terms of service

Last updated: October 28, 2026

Welcome to ALORE.

These Terms of Use govern your access to and use of alorehouse.com (the "Website"), operated by Kandero Hub SRL, located at Eugen Ionesco 107B, Cluj-Napoca, 400357, Romania ("ALORE," "we," "us," or "our").

ALORE is a design-led creative brand offering thoughtfully considered materials and experiences for making by hand.

By accessing or using our Website, you agree to comply with these Terms of Use to the extent permitted by applicable law. Please read them carefully.

These Terms should be read alongside our Privacy Policy. Nothing in these Terms excludes or limits rights that cannot legally be waived.

1. Use of Our Website

Our Website provides information about ALORE, our products, upcoming collections, and opportunities to receive early access to new releases.

You agree to use the Website lawfully and in a manner that does not interfere with its security, functionality, or the experience of other visitors.

Our Website is intended primarily for adults. If you are under the age of majority in your jurisdiction, you should use the Website only with the involvement of a parent or legal guardian.

We may update, modify, suspend, or discontinue Website features when reasonably necessary, subject to applicable law.

2. Early Access and Pre-Launch Registration

ALORE is currently preparing for the launch of its first collection, Soft Reset.

Visitors may subscribe to our early-access mailing list to receive information about the launch, product availability, and future collections.

By subscribing, you acknowledge that:

  • Registration is free and does not constitute a purchase, reservation, or pre-order.

  • Joining the early-access list does not guarantee product availability, priority purchasing rights, or access to limited quantities.

  • Product availability, launch dates, and other announced details may change.

  • You may unsubscribe from marketing communications at any time.

We use Klaviyo to manage our email communications. Further information about how we process your personal information is available in our Privacy Policy.

3. Product Information and Availability

We aim to present our products accurately through photographs, descriptions, and other materials available on our Website.

However, product details, including colors, materials, dimensions, packaging, contents, and availability, may be refined during development.

Colors and visual appearance may also vary depending on your screen settings and device.

Photographs and creative imagery are intended to communicate the product's design and character. Final product specifications will be provided when products become available for purchase.

We may introduce, modify, discontinue, or limit products and collections, subject to applicable law and any obligations arising from confirmed purchases.

4. Pricing and Future Purchases

During the pre-launch phase, the Website is intended primarily for brand information and early-access registration.

No purchase is completed simply by joining our mailing list.

Any prices displayed before products become available for purchase are informational and may change before launch.

When online purchasing becomes available:

  • Final prices and applicable charges will be displayed before an order is submitted.

  • Payment methods and available delivery destinations will be identified during checkout.

  • Orders will be subject to the applicable purchasing, shipping, cancellation, and return conditions communicated at the time of purchase.

  • An order will be considered accepted in accordance with the order confirmation and checkout terms presented to the customer.

We may decline or cancel orders for legitimate reasons permitted by applicable law, including suspected fraud or product unavailability. Any refunds legally due will be provided.

Nothing in these Terms limits mandatory consumer rights, including applicable rights relating to withdrawal, conformity, refunds, and delivery.

5. Product Use and Safety

ALORE products are developed to support creative making and personal expression.

When products become available, customers should follow the instructions, safety guidance, and usage recommendations supplied with each product.

Materials and finished objects should be used only for their intended purposes.

Where products include candles or other items requiring particular safety precautions, customers should follow the accompanying product-specific guidance.

Nothing in this section excludes any responsibility or consumer protection that applies under relevant product safety laws.

6. Intellectual Property

The Website and its content, including the ALORE name, logo, brand identity, photographs, product designs, illustrations, graphics, text, videos, and other original creative materials, are owned by or licensed to ALORE and are protected by applicable intellectual property laws.

All applicable rights are reserved.

You may access and view the Website for personal, non-commercial purposes.

Without our prior written permission, you may not reproduce, distribute, sell, commercially exploit, or create unauthorized derivative works from our protected content.

Nothing in these Terms grants ownership of or a license to ALORE's trademarks, product designs, branding, or other intellectual property, except for the limited permission to use the Website as intended.

Third-party trademarks and other protected materials remain the property of their respective owners.

7. Acceptable Use

You agree not to use the Website to:

  • Engage in unlawful, fraudulent, or misleading activities.

  • Infringe the intellectual property or privacy rights of others.

  • Introduce viruses, malicious software, or harmful code.

  • Attempt unauthorized access to our systems or other users' information.

  • Disrupt or interfere with Website functionality or security.

  • Collect personal information from other visitors without authorization.

  • Copy or extract protected Website content for unauthorized commercial purposes.

  • Use automated systems in ways that circumvent security measures or materially interfere with Website operation.

We may restrict access where reasonably necessary to prevent misuse or protect the Website, subject to applicable law.

8. Feedback and Communications

We welcome questions, comments, and feedback about ALORE.

If you voluntarily submit suggestions or feedback, you retain any intellectual property rights you hold in your original content.

You grant us permission to review and use that feedback internally to evaluate, develop, and improve our products and services.

We will not claim ownership of your personal creative work merely because you communicate with us.

Separate permission may be requested before publicly featuring your photographs, creative work, testimonials, or other identifiable contributions in ALORE marketing materials.

9. Third-Party Services and Links

Our Website may contain links to third-party platforms, including social media services, or functionality provided by external service providers.

These third parties may operate under their own terms, privacy policies, and practices.

ALORE is not responsible for the independent content or operation of third-party websites that it does not control, except where applicable law provides otherwise.

We encourage visitors to review relevant third-party terms before using their services.

10. Shopify and Klaviyo

Our Website is powered by Shopify, which provides the technology used to host and operate our online storefront.

We use Klaviyo to manage email subscriptions and marketing communications.

These service providers may process certain information in connection with the services they provide, as described in our Privacy Policy.

When online purchases become available, purchases made through our Website will be transactions with the identified seller operating ALORE, rather than with Shopify.

Shopify and Klaviyo remain responsible for their own services and processing activities to the extent established by applicable law and their contractual arrangements.

11. Privacy and Personal Information

Your privacy is important to us.

Our Privacy Policy explains how we collect, use, store, and disclose personal information, including information provided through early-access registration.

Where required by law, we obtain consent for marketing communications and non-essential tracking technologies.

You may manage your email preferences or unsubscribe using the links provided in our communications.

For privacy-related questions, contact hello@alorehouse.com.

12. Website Availability and Accuracy

We aim to keep the Website accessible, accurate, and up to date.

However, temporary interruptions, technical errors, or inaccuracies may occur.

We may correct typographical errors, update descriptions, or modify information where reasonably necessary.

We do not guarantee uninterrupted or error-free access to the Website.

Any product-related corrections affecting confirmed purchases will be handled in accordance with applicable law.

13. Disclaimer of Warranties

The Website and its informational content are provided on an "as available" basis.

To the extent permitted by applicable law, we do not make guarantees regarding uninterrupted Website access or the completeness of general informational content.

This provision does not affect statutory warranties, product conformity requirements, consumer guarantees, or other rights that cannot legally be excluded.

14. Limitation of Liability

To the extent permitted by applicable law, ALORE will not be responsible for losses arising solely from circumstances beyond its reasonable control or from a visitor's unlawful misuse of the Website.

Nothing in these Terms excludes or restricts liability for fraud, intentional misconduct, personal injury where liability cannot lawfully be excluded, or any other liability that cannot be limited under applicable law.

Nothing in these Terms limits mandatory consumer protection rights.

15. Suspension or Termination of Access

We may suspend or restrict access to the Website where reasonably necessary for maintenance, security, prevention of unlawful activity, or enforcement of these Terms.

Any such action will be subject to applicable law.

Provisions relating to intellectual property, lawful liability limitations, dispute resolution, and other provisions that by their nature are intended to continue may remain effective after access ends.

16. Governing Law and Consumer Rights

These Terms are governed by the laws of Romania, subject to any mandatory consumer protection rules that apply in the visitor's country of residence.

Nothing in these Terms deprives consumers of protections provided by mandatory applicable law.

Where disputes arise, the parties may seek an appropriate resolution through direct communication or through courts or other competent authorities as provided by applicable law.

These Terms do not remove any right a consumer may have to bring proceedings before a competent court in their country of residence.

17. Changes to These Terms

We may update these Terms of Use to reflect changes in our Website, services, business operations, or legal requirements.

The current version will be published on this page, together with the date of the latest update.

Where required by law, we will provide appropriate notice of material changes.

Changes will not retroactively remove rights arising from completed transactions or existing legal obligations.

18. General Provisions

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Our failure to enforce a provision on one occasion does not constitute a general waiver of our rights.

These Terms, together with the policies and notices expressly referenced in them, govern use of the Website, subject to any additional terms presented and accepted in connection with future purchases.

Headings are included for convenience and do not change the meaning of the provisions.

19. Contact Information

For questions about these Terms of Use, our Website, or ALORE, please contact:

ALORE
Operated by Kandero Hub SRL
Eugen Ionesco 107B
Cluj-Napoca, 400357
Romania

Email: hello@alorehouse.com
Website: https://alorehouse.com

Additional statutory business identification information should be made available through our Legal Notice or Contact Information page.